Cancellation Policy

[vc_row][vc_column][vc_column_text]Canceling your order

You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out of our bakery even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges are incurred.

Typically, most orders are filled and shipped within 24 hours from the time they are received. Joy Tea and Cake Shop Support can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee on any canceled orders.

PLEASE NOTE: Cancellations requests may be Sent Via Email and will be approved as applicable and/or a service representative will call you to discuss. As needed, representatives at our retail partner Joy Tea & Cake are able to assist with urgent order adjustments and cancellation requests as well. Representatives may be reached at +971 55 720 5688, +971 52 824 8616.

Customers are fully responsible for improperly submitted cancellations.[/vc_column_text][/vc_column][/vc_row]